Information Technology

Active participation, pervasive collaboration and quality experiences define the new Era of Engagement for today's enterprises. Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results. To enable this transformative, people-centric engagement, Avaya has developed the Avaya Aura® Platform - a set of seamless components that mesh together to provide comprehensive team and customer engagement solutions that deliver a meaningful impact to your business.

Avaya Aura® Application Enablement Services extends the value of the Avaya Aura Platform by providing application programing interfaces (APIs) that leverage the powerful call processing, media, and administrative features available in Avaya Aura® Communication Manager. This makes full-functionality customization capabilities accessible to corporate application developers, third party independent software vendors (ISVs), authorized business partners, and systems integrators.