Return Policy
BahFed Corp’s motto is "Dedication beyond Delivery." If you are unhappy with a product you purchased from BahFed Corp, we want to make it right. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below.
Eligible Returns
Unless otherwise stated in this policy, products are eligible for return if you obtain a Return Authorization ("RA") number from BahFed Corp within the applicable return period set forth in this Return Policy. Please see "How to Return a Product" below for further details.
Non-Returnable Products
BahFed Corp cannot accept the following items for return, except as otherwise provided below:
- Special Order Items
- Floor Machines and Equipment
- Consumable and Medical Supplies
- Opened Non-defective Hardware/IT Items
- Refrigerators
- Microwaves
- Non-stock Close-out Merchandise or Discontinued Items
- Dated Products (including, but not limited to: calendars, appointment books and organizers, business journals and diaries, desk and desk pad calendars, wall calendars and planners, and any other products that contain annual date information)
- Memory Products (e.g. RAM)
- Virtual Software Licenses, except for Adobe Virtual Software. Adobe Virtual Software returns must be accompanied by a correctly formatted Adobe Letter of Destruction on company letterhead within 15 days of purchase.
Restocking Fee
All returns are subject to a 20% restocking fee, unless the product is defective, damaged during shipment or incorrect.
Defective Products
Products that are defective will be authorized for return or replacement within 30 days of purchase and are not subject to a restocking fee. BahFed Corp will provide, at no cost to you, either a return shipping label or a call tag when you contact us to obtain an RA number.
Damaged or Incorrect Products
Products that are damaged during shipment or incorrect will be authorized for return or replacement within 15 days of purchase and are not subject to a restocking fee. BahFed Corp will provide, at no cost to you, either a return shipping label or a call tag when you contact us to obtain an RA number.
How to Return a Product
Before returning a product, you MUST first contact a BahFed Corp customer service representative to obtain a Return Authorization number before the end of the applicable return period. Customer service representatives are available by phone at: (503) 208-8410, or email at: Customer.Service@bahfed.com. NOTE: BahFed Corp cannot accept returns that do not have a valid RA number. An RA number is valid for 20 days from the date of issue.Products must be returned in their original packaging, in as-new condition, along with any documentation or other items included in the original shipment. Except as otherwise provided in this return policy, products must be shipped at your expense and you must either insure the shipment or accept the risk of loss or damage during shipment.
APO/FPO addresses
BahFed Corp will honor return requests for orders shipped to APO/FPO addresses. However, BahFed Corp is unable to offer call tags for defective, damaged during shipment, or incorrect product returns to APO/FPO addresses. As with all returns, APO/FPO returns must include an RA number (see above for details).
Return Address
A return shipping address will be provided when you contact BahFed Corp to obtain an RA number.
Refunds
Refunds on returns are in the form of original payment unless you would prefer store credit. Once the item is received and processed, a refund will be issued. After the return has been processed, credit card refunds generally take about 2-4 days to appear on credit card statements.
