Consumer Electronics

STAY FOCUSED

The Jabra EVOLVE 20 UC Mono is a professional headset specifically designed to improve conversations. Its state-of-the-art, noise-canceling microphone eliminates noise, so you can hear more and be better focused on the conversation.

The new standard for hybrid working. World-class audio engineering for industry-leading call quality.

• 8-mic technology for crystal-clear calls
• Jabra Advanced Active Noise Cancellation™
• Discreet hide-away boom arm
• Improved comfort with dual-foam tech
• Up to 36 hours battery & fast charge
• Works with all leading UC platforms

More from the Manufacturer

INTRODUCING ENGAGE 40 | Sounds like satisfaction

With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you're welcome). It's light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you're wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there's no better headset to help you make every customer your most satisfied customer yet.

ENGAGE+ | On the ball

A software system that can analyze conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact center headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer's call experience as it's happening.

Engage+ delivers live guidance on factors affecting your customer's call experience, including background noise, silence, and interruptions. 1

Onboarding, coaching, and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier, and sweeter.

Integrations with leading plat | formsSee the full picture

Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents' background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.

Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.

MICROPHONE QUALITY | Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all, and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

COMFORT | A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you'll barely know it's there. Weighing in at as little as 1.5oz, or 45g*, it's super lightweight, with angled cushions for the most comfortable fit.

We've also popped an innovative maze-shaped pattern on the earcups of every headset. It's based on studies of actual users like you, and designed specifically to relieve pressure on the ear, helping you stay relaxed, and focused on the needs of your customer.

REAL-TIME CALL INSIGHTS

With Engage 40, calls become more effective, and customer experience is instantly enhanced, thanks to innovative Engage+ software that provides valuable real-time insights, and on-screen guidance.1 This is a contact center headset that's got your back

WORLD-CLASS MICROPHONES

Engage 40 features two high-quality microphones, working together to deliver clearer speech and incredible background noise cancellation. This intelligent contact center headset enables speech-to-text functions to give spot-on call transcriptions. Make every interaction a mic-drop moment.

LIGHTWEIGHT AND COMFORTABLE

Ultra-lightweight, with cleverly designed angled ear cushions for the perfect fit, Engage 40 stays comfortable, even for long periods. An innovative maze-shaped pattern inside each ear cup relieves pressure while fitting securely on the outer ear, helping you stay relaxed, and focused on your customer. Because a comfortable agent is a happy agent.

TOUGH AND FLEXIBLE

We've stress tested everything from boom arm rotation to impact resistance, making Engage 40 one tough contact center headsetready to face anything a day in a contact center can throw at it, and built to last. And we're so sure of it, that each headset comes with a 3-year warranty. Engage 40: built for "oops".

IMPRESSIVE SOUND QUALITY

Make every conversation clearer, with noise-isolating earcups and advanced speaker technology that optimizes every word your customer says, even when there's a lot of background noise to contend with. We're all about easy listening.

BUILT-IN HEARING PROTECTION

With the Engage 40's built-in, professional grade hearing protection capabilities, you can focus on your customer, safe in the knowledge that your hearing is well taken care of. Because healthy ears make for happy agents. And happy agents give great customer service.

CUTTING-EDGE VOICE TECHNOLOGY

With our innovative signal processing algorithm, BalancedVoice™, dynamic range compression is used to bring out the soft parts of your customer's voice, while reducing the loud parts. This brings better balance to every conversation, helping prevent call fatigue and improve productivity. Increased call efficiency, and perfect feedback scores (well, we can dream).

NEXT-LEVEL CALL HANDLING

Engage 40 has an inline control unit so you can handle calls at lightning speed with call answering, mute, and volume buttons right at your fingertips. With programmable buttons built for even more efficiency, your everyday actions just got simpler. Consider your calls handled.