Cisco SocialMiner v.11.0 - Media Only - Internet Utility

The Cisco SocialMiner® social media customer care solution can enable your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and delivering them to your customer care team, your company can respond to customers in real time through the same social network they use to communicate.

This innovative customer service capability is enabled by the Cisco SocialMiner solution, which searches multiple social networks to capture public customer postings and then organizes, filters, and prioritizes these postings and presents them to your customer care team for response. Your customer service representatives can respond to a customer service problem or reach out to new customers looking for information about your products or services.

SocialMiner provides the Web Chat and Agent Email features as part of Unified Contact Center Express. And in Cisco Unified Contact Center Enterprise, it enables the voice callback request capability.

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$77.33
$77.33
Cisco Systems, Inc

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Description

Details

Cisco SocialMiner v.11.0 - Media Only - Internet Utility

OVERVIEW:

  • Software Main Type : Productivity Application
  • License Type : Media Only
  • Software Sub Type : Internet Utility
  • Software Name : Cisco SocialMiner v.11.0
  • Additional Info

    Additional Info

    SKU 01468CCEHSMV110K9-BF
    Weight 1.0000
    Is Featured N/A
    Manufacturer Cisco Systems, Inc
    Manufacturer Part Number CCEH-SM-V110-K9
    Width 1
    Length 1
    Height 1
    Product ID 01468CCEHSMV110K9
    UNSPSC N/A
    Other Part Number N/A
    Special Price N/A